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Reporting to:
Product Market Manager


Your role and responsibilities


● Offers service technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications, mainly for upgrade and retrofit solutions.
● Take part in technical promotion meetings, prepare and deliver service technical presentations and demonstrations for customers based on customer requirements.
● Supports the Sales organization/customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers.
● Cooperate with AE and PE others functions for optimized solutions and service delivery with high quality.
● Take part in on site instructions after sales if necessary;
● Shares best practices and successful cases.
● Team work and sharing for for successful cases and lessons learned.
● Defines cost for the proposed solution and communicates to the Sales organization.
● Provides technical support to the Sales team during technical meetings, product presentations, and negotiations with customers and offers product/ solution/service-related training.
● Prepares/supports the preparation of technical/commercial offers based on customer specification requirements, business unit, and Sales organization directives.
● Ensures technical and financial aspects of offers, including price and trading conditions, are appropriate.
● Provides information for the risk review process in accordance with ABB policy and participates in the risk review assessment as required.
● Analyzes customer needs and competitor offers by leveraging general market information and insights provided by the Sales organization.
● Analyzes lost proposals, identifies the potential cause, and recommends future actions in cooperation with the Sales/ business unit to achieve improved results.




● 針對(duì)客戶(hù)、渠道及銷(xiāo)售有關(guān)ABB傳動(dòng)產(chǎn)品、系統(tǒng)及應(yīng)用的技術(shù)需求，協(xié)助銷(xiāo)售，提供最優(yōu)的服務(wù)解決方案，主要針對(duì)升級(jí)改造方案；
● 針對(duì)服務(wù)方案，參與技術(shù)交流，為用戶(hù)準(zhǔn)備和進(jìn)行技術(shù)講解與演示，推進(jìn)服務(wù)方案；
● 在技術(shù)會(huì)議、產(chǎn)品介紹及與客戶(hù)談判期間，為銷(xiāo)售團(tuán)隊(duì)提供技術(shù)支持，并提供產(chǎn)品/解決方案/服務(wù)相關(guān)培訓(xùn)；
● 跨部門(mén)合作（如AE PE PM等），確保服務(wù)產(chǎn)品的高質(zhì)量交付；
● 如有必要需參加項(xiàng)目執(zhí)行中的現(xiàn)場(chǎng)指導(dǎo)；
● 制作和分享成功案例；
● 團(tuán)隊(duì)合作，內(nèi)部分享，包括經(jīng)驗(yàn)教訓(xùn)；


Qualifications for the role


● Bachelor's degree or above
● More than 3 years of pre-sales technical support or on-site technical service experience in industrial control products, familiar with communication between drives and overriding systems, better with PLC coding experience
● Better have experience in heavy industry (Metals, P