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Key Responsibilities: 1.Manage and oversee the incident management process, ensuring timely resolution of incidents and minimal impact on service delivery. 2.Collaborate with cross-functional teams to ensure effective service delivery and incident resolution. 3.Monitor service performance metrics and implement improvements as necessary. 4.Develop and maintain incident management documentation, including processes, procedures, and reports. 5.Act as a point of escalation for complex incidents and service issues. 6.Conduct regular reviews of incident trends and service performance to identify areas for improvement. 7.Facilitate communication between stakeholders regarding incident status and service delivery updates. 8.Ensure compliance with AMS best practices and organizational policies. 9.Required Qualifications: 10.Bachelor’s degree in Computer Science, Information Technology, or a related field. 11.Proven experience in incident management and service delivery within an IT environment. 12.Strong understanding of AMS framework and processes. 13.Excellent problem-solving and analytical skills. 14.Strong communication and interpersonal skills, with the ability to work collaboratively with diverse teams. Preferred Qualifications: 1.ITIL certification (preferably ITIL Foundation or higher). 2.Experience with service management tools and software. 3.Knowledge of IT infrastructure and application support. Attributes: 1.Strong leadership and team management skills. 2.Ability to work under pressure and manage multiple priorities. 3.Commitment to continuous improvement and professional development. 4.Good in English and Cantonese. 工作地點：佛山IFC國際金融中心 工作時間：做五休二，周末雙休