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Mission: Professional feedback and complaint handling to satisfy the customer and improvement of the quality of our products. 專業(yè)地反饋和處理抱怨以提升客戶滿意度和產(chǎn)品質(zhì)量 Responsibilities: 1. Professional complaint handling to satisfy the customer and meet the national regulation /專業(yè)地反處理抱怨以提升客戶滿意度和滿足法規(guī)要求； 2. Do risk assessment for safety-relevant complaints and stipulation of countermeasures/對(duì)安全相關(guān)的抱怨和對(duì)策約定的風(fēng)險(xiǎn)評(píng)估； 3. Work with SHS region unit for Adverse Event and Field Safety Corrective Action reporting/與西門子醫(yī)療區(qū)域部門合作處理不良事件和場(chǎng)地安全更新的上報(bào)； 4. Define and follow-up the error-analysis and solutions for hardware and software topics via the involvement of the responsible development departments or suppliers/與相關(guān)部門或供應(yīng)商合作制定與跟進(jìn)硬件和軟件的錯(cuò)誤分析和解決方案； 5. Review start-up reports and safety related test reports and escalate if necessary/ 評(píng)審啟動(dòng)報(bào)告和安全相關(guān)的測(cè)試報(bào)告，并在必要時(shí)將問題升級(jí)； 6. Statistical analysis of post marketing relevance data for early warning and improvement of product quality/對(duì)上市后相關(guān)數(shù)據(jù)進(jìn)行統(tǒng)計(jì)分析，以預(yù)警和改進(jìn)產(chǎn)品質(zhì)量。 Requirements: 1. Medical device product knowledge/醫(yī)療器械產(chǎn)品知識(shí) 2.Bachelor degree with 3 years working experience/本科學(xué)歷，至少3年以上工作經(jīng)驗(yàn) 3. Procedure