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Purpose/Summary:
Contribute to create an environment where the Customer Service Processes department can fulfill the vision of ‘successfully support the transformation’ in the OTCX and MbM Process within its scope
Enable excellent service delivery and internal customer engagement
Drive process and service improvements across the sites and generate / facilitate key projects with appropriate stakeholders in the organization with the objective to deliver on set targets on efficiency, accuracy, turn times and customer satisfaction within organization guidelines
Ensure the smooth implementation of projects, process improvements and benefits realization within the OTCX and MbM Process
Ensures focus on service improvements within OTCX and MbM Process
Key Responsibilities:
Responsible for the continuous process