應屆畢業(yè)生
本科
2026-04-18 15:00:52
711人關注
職位描述
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At Apple, we are committed to delivering the best in class experience in all aspects of our business. Bring passion and dedication to your job and there's no telling what you could accomplish.
The senior customer service team represents Apple as the company’s highest escalation point with the ultimate goal of restoring and strengthening the customer’s loyalty and faith in Apple as a whole! We work on customer service recovery including the most serious, sensitive and visible customer satisfaction issues.
KEY QUALIFICATIONS
- A passion to provide exceptional customer service
- Resourcefulness and flexibility
- Unparalleled attention to details
- Strong interpersonal communication and active listening skills
- Excellent negotiation and problem-solving skills
- Able to make sound judgments, while understanding and balancing the needs of the customer as well as the needs of the company
- Fast learner with ability to thrive in a fast-moving and varied environment
- Cool under pressure with the ability to work quickly and efficiently under deadline pressure
- Outstanding ownership and follow-through skills
DESCRIPTION
As a senior customer service specialist, you will manage extraordinary situations to champion swift resolution for each customer. You will be empowered to review and make exceptions to existing policies. You will provide key support for the Retail Contact Centre’s customer-facing specialists.
SKILLS AND EXPERIENCES
- Normally requires 2-3 years experience in similar Tier 2 customer support environment with a strong working knowledge of business processes, policies, and procedures.
- Demonstrated solid performance record
- Customer focus
- Fluent written and verbal language skills in Chinese and English; proficiency in Cantonese is a plus
EDUCATION
The senior customer service team represents Apple as the company’s highest escalation point with the ultimate goal of restoring and strengthening the customer’s loyalty and faith in Apple as a whole! We work on customer service recovery including the most serious, sensitive and visible customer satisfaction issues.
KEY QUALIFICATIONS
- A passion to provide exceptional customer service
- Resourcefulness and flexibility
- Unparalleled attention to details
- Strong interpersonal communication and active listening skills
- Excellent negotiation and problem-solving skills
- Able to make sound judgments, while understanding and balancing the needs of the customer as well as the needs of the company
- Fast learner with ability to thrive in a fast-moving and varied environment
- Cool under pressure with the ability to work quickly and efficiently under deadline pressure
- Outstanding ownership and follow-through skills
DESCRIPTION
As a senior customer service specialist, you will manage extraordinary situations to champion swift resolution for each customer. You will be empowered to review and make exceptions to existing policies. You will provide key support for the Retail Contact Centre’s customer-facing specialists.
SKILLS AND EXPERIENCES
- Normally requires 2-3 years experience in similar Tier 2 customer support environment with a strong working knowledge of business processes, policies, and procedures.
- Demonstrated solid performance record
- Customer focus
- Fluent written and verbal language skills in Chinese and English; proficiency in Cantonese is a plus
EDUCATION
注：聯(lián)系我時，請說是在江蘇人才網(wǎng)上看到的。
工作地點
地址：淮安清江浦區(qū)Apple YSLC
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詳細位置，可以參考上方地址信息
求職提示：用人單位發(fā)布虛假招聘信息，或以任何名義向求職者收取財物（如體檢費、置裝費、押金、服裝費、培訓費、身份證、畢業(yè)證等），均涉嫌違法，請求職者務必提高警惕。
職位發(fā)布者
HR
蘋果電子產(chǎn)品商貿(北京)有限公司
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計算機硬件·網(wǎng)絡設備
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1000人以上
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外商獨資·外企辦事處
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祟文區(qū)前門大街16號A4座0101A, 0101B, 0101C, 0101D
