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Job Scope and Responsibilities 工作范圍及職責(zé) ? This position is responsible to provide dedicated account support services to a key client. The individual ensures smooth and fully compliant freight bill audit and payment operations. ?該職位負(fù)責(zé)為重要客戶提供專屬的賬戶服務(wù)支持。申請人需熟練掌握并熟悉貨運(yùn)票據(jù)的審計和支付流程。 Key Responsibilities 主要職責(zé) ? Audit Operations: ?審計操作: a. Manage exceptions and invoice resolution, working with multiple parties a．與多方合作，處理突發(fā)事件和發(fā)票事宜 b. Support new carrier onboarding b.協(xié)助新的承運(yùn)人船上交貨 ? Data Analysis: ?數(shù)據(jù)分析: a. Gather data for metric reporting from all tools available within system 從系統(tǒng)內(nèi)所有可用的工具收集指標(biāo)報告所需的數(shù)據(jù) b. Analyze data to provide actionable insights 分析數(shù)據(jù)，提供可行的見解 c. Provide both summarized and detailed information on results of the data analysis 提供有關(guān)數(shù)據(jù)分析結(jié)果的概要和詳細(xì)資料 d. Based on analysis, provide recommendations on process/system improvements 基于分析，提供流程/系統(tǒng)改進(jìn)的建議 e. Develop a thorough understanding of the role of all departments to the process 全面了解所有部門在業(yè)務(wù)流程中的作用 f. Define reporting requirements for client programming/IT with regards to metrics 定義客戶編程/IT有關(guān)指標(biāo)的報告要求 g. Test system and reporting 系統(tǒng)測試和報表 ? Client Communication 客戶溝通 a. Communicate with business locations, external supplier and department 與當(dāng)?shù)氐目蛻?，外部供?yīng)商和部門溝通 b. Initiate contact through visits to their locations or through telephone calls, emails and web-meetings as defined by departmental standards 通過實地拜訪或以電話、郵件和網(wǎng)絡(luò)會議的形式聯(lián)系他們 ? This position is essential to be dynamic to perform additional responsibilities as assigned by reporting manager 該職位需要積極主動地執(zhí)行上級分配的額外職責(zé) Education