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Qualification: 1. At least 3 ~ 5 years of Endpoint management experience in a professional environment or equivalent. 2. Bachelor’s degree or higher in Computer Science, Information System, or related field. An equivalent combination of education and experience is acceptable. 3. Ability to communicate to technical and non-technical staff in verbal/written form in English. Must be proficient in both Chinese and English. 4. Understanding of general desktop hardware and software in Microsoft Windows, macOS, Office 365, Video Conferecing platforms, VPN, Adobe, etc. 5. Understanding of daily basic user support and helpdesk process. 6. Understanding of ITIL fundation to better cooperate with other skill teams. 7. Experience with various end user computing technologies and services, including but not limited to Active Directory, ServiceNow, Comanagement, Apple Business Manager, meeting support, project support, quality assurance, etc. 8. Basic knowledge for networking, IP telephony, VDI, etc. 9. Ability to participate in on-call rotations that include after-hours and weekend and holiday support. 10. Certification in ITIL Fundation, ISO 2000 would be advantageous. Job Description: 1. Device Management: Configure, maintain, and troubleshoot computers, tablets, mobile devices, and peripherals. 2. Software Support: Install and update software, ensuring compatibility and security. 3. Patch Management: Apply system updates and patches to maintain device security and performance. 4. Incident Resolution: Log and resolve device-related incidents in ITSM tools, escalating as needed. 5. User Support: Provide onsite and remote assistance for device-related issues, ensuring minimal disruption. 6. Compliance: Ensure devices comply with security policies and standards. 工作地點(diǎn)：北京市朝陽(yáng)區(qū)天辰東路1號(hào)亞洲金融大廈 工作時(shí)間：做五休二，周末雙休