應屆畢業(yè)生
學歷不限
最近更新
7356人關注 Dealer customer satisfaction management which includes potential customer, test drive, sign-up and delivery.
?Responsible for dealer customer satisfaction management policy.
?Calculate dealer SSI, NPS score.
?Set up measurement methods, KPIs and report templates for dealer’s operational quality (customer satisfaction) according to dealer competence level.
?Pro-actively work with involved dealers to anticipate customer issues and drive actions to improve customer satisfaction and achieve quality goals.
?Suppliers’ selection and management.
Customer feedback follow-up.
?Working with on-site coaching team to motivate and push dealer management team to fulfill the KPIs and to improve dealers operational quality
?Developing dealer quality improvement concept and programs including dealer on-site coaching approach and working tools.
Participating in cross-departmental projects based on the level of knowledge (retailing, consulting, etc.) if and when required.
Other assignments from the supervisor.
Key Performance Measurement
?Accuracy, completeness and timeliness of dealer quality info. analysis and KPIs reports such as SSI score, NPS, etc.
?Reports making and releasing for dealers and VCDC
Low score cases follow-up timely
Requirements
?Bachelor degree or above
?At least 5 years working experience in automotive industry, either at international manufacturer or dealer group in sales, after-sales or dealer management function.
?Strong end-to-end project management skills
?Self-reliant and result-driven working style with good planning and organizational skills
?Fluent written and spoken Chinese and English are essential
?Proficient with MS Office tools (esp. MS Word, Excel and PowerPoint)
No obstacle to travel often within China
注：聯系我時，請說是在江蘇人才網上看到的。
求職提示：用人單位發(fā)布虛假招聘信息，或以任何名義向求職者收取財物（如體檢費、置裝費、押金、服裝費、培訓費、身份證、畢業(yè)證等），均涉嫌違法，請求職者務必提高警惕。
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專業(yè)服務
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1000人以上
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國有企業(yè)
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上海市徐匯區(qū)衡山路922號建匯大廈
